Melissa Esteves (Kratovil)
About Melissa Esteves (Kratovil)
Melissa Esteves (Kratovil) is the Investment Operations Director at MassMutual in Springfield, Massachusetts, managing a team of 15-20 customer service representatives.
Current Position at MassMutual
Melissa Esteves (Kratovil) currently serves as the Investment Operations Director at MassMutual in the Springfield, Massachusetts Area. In this role, she manages a team of 15-20 customer service representatives, along with a consultant (assistant manager) for the Northeast Region for MassMutual’s broker/dealer, MML Investors Services, LLC.
Previous Roles at MassMutual
Before assuming her current position, Melissa Esteves held several roles at MassMutual. She was a Relationship Manager / Society 1851 from 2014 to 2018, and a Relationship Manager from 2012 to 2014. Her initial role at the company was as a Registered Representative from 2011 to 2012 in Springfield, MA.
Experience in Sales and Event Management
Prior to her tenure at MassMutual, Melissa worked as the Sales and Event Manager at Hofbrauhaus Restaurant from 2004 to 2011. This role spanned seven years and involved extensive experience in managing sales and organizing events.
Educational Background
Melissa Esteves achieved a Bachelor of Arts (B.A.) with a double major in Psychology & Sociology from Westfield State University. She attended the university from 2010 to 2013.
Professional Certifications and Licenses
Melissa holds FINRA Series 7 and 24 licenses, which are essential for positions in investment operations and financial services. She also completed the Registered Corporate Coach (RCC) designation in 2018, further enhancing her qualifications in corporate coaching and leadership.