Michael Coughlin
About Michael Coughlin
Michael Coughlin is a Test Lead at MassMutual and a Captain in the Rhode Island National Guard, with extensive experience in financial services and technology.
Current Role at MassMutual
Michael Coughlin currently serves as the Test Lead for Workplace Solutions at MassMutual. Based in Boston, Massachusetts, his responsibilities include overseeing testing strategies and ensuring quality assurance within the company’s workplace solutions division. His role involves leveraging his extensive experience in automation and team leadership to drive business growth and efficiency.
Work Experience at Citizens Bank
Michael Coughlin worked at Citizens Bank in two distinct roles. From 2016 to 2019, he served as the Portfolio Testing Manager for Digital Channels and Consumer Lending in Cranston, Rhode Island, where he managed portfolio testing strategies. Prior to that, from 2014 to 2016, he was an IS Forensic Analyst in the Providence, Rhode Island area, focusing on information security and forensic analysis.
Technical Support Manager at Trade Area Systems
Between 2011 and 2014, Michael Coughlin was employed as a Technical Support Manager at Trade Area Systems, Inc. in Attleboro, Massachusetts. During his tenure, he was responsible for overseeing technical support operations and ensuring customer satisfaction through efficient problem resolution and technical guidance.
Captain in Rhode Island National Guard
In addition to his corporate roles, Michael Coughlin holds a leadership position as Captain in the Field Artillery of the Rhode Island National Guard. Based in Providence, Rhode Island, he is involved in strategic planning and executing field artillery operations. His role in the National Guard complements his corporate leadership skills, offering a diverse perspective on team management and organizational efficiency.
Educational Background
Michael Coughlin has a robust educational background. He earned his Master of Business Administration (MBA) from the Penn State Smeal MBA Program, where he studied from 2019 to 2022. Additionally, he holds a Bachelor of Science (BS) in Computer Science from the University of Rhode Island, completed between 2006 and 2010. His academic credentials have provided a solid foundation for his expertise in both business and technology.