Michael K.
About Michael K.
Michael K. is a Call Center Specialist at MassMutual with extensive experience in retail management and customer service.
Current Role at MassMutual
Michael K. currently holds the position of Call Center Specialist at MassMutual. In this role, he applies his extensive experience in cash handling and team management to provide quality customer service. His adaptability with different software systems, including Windows XP, enables him to efficiently handle various tasks in the call center environment.
Previous Experience at francesca’s®
Prior to his current role, Michael worked as a Co Manager at francesca’s® for six months in 2020 and 2021. During his tenure, he was responsible for managing daily store operations, cash handling, and team supervision. His skills in coaching and developing teams were integral to the success of the store.
Store Management at MadRag/10Spot
From 2019 to 2020, Michael served as a Store Manager at MadRag/10Spot in Springfield, Massachusetts Area. He managed all aspects of store operations, including sales, customer service, and team leadership. His role required strong sales-driven and success-driven approaches, which he consistently demonstrated.
Management Role at National Stores Inc.
Between 2016 and 2019, Michael was employed by National Stores Inc. as a Store Manager. His responsibilities included overseeing the store's performance, handling cash operations, and mentoring team members. His leadership and sales-oriented mindset contributed to the store's overall success.
Educational Background
Michael studied General Studies at Springfield Technical Community College from 2008 to 2009. This educational foundation provided him with the necessary skills and knowledge, which he has applied throughout his various roles in retail management and customer service. His academic experience complements his extensive professional background.
Skills in Team Management and Software
Michael possesses strong skills in coaching and developing teams, which have been pivotal in his management roles. Additionally, he is proficient in using Windows XP, showcasing his capability to adapt to different software environments. His ability to manage teams effectively has contributed to his career progression across various retail settings.