Michaela Carter
About Michaela Carter
Michaela Carter is a Customer Care Quality Specialist at MassMutual with a background in Arts and Entertainment Management and a Bachelor's Degree in Business Administration from Western New England University.
Current Title and Role
Michaela Carter is a Customer Care Quality Specialist at MassMutual. She ensures the quality of customer care services provided by the company, working to maintain high standards and improve customer satisfaction. Michaela began her role at MassMutual in April 2020.
Educational Background
Michaela Carter studied at Western New England University from 2014 to 2018, where she earned a Bachelor's Degree in Business Administration. Her educational background includes a focus on Arts and Entertainment Management. Prior to her university education, Michaela attended Springfield Central High School from 2010 to 2014, graduating with a high school diploma.
Career at MassMutual
Michaela Carter began her tenure at MassMutual in April 2020. As a Customer Care Quality Specialist, she applies her expertise to ensure that MassMutual's customer care services meet the company's quality standards. Her role is pivotal in enhancing customer satisfaction and service efficiency.
Specialization in Customer Care Quality
Michaela Carter specializes in the quality assurance of customer care services. Her role involves maintaining and improving service standards at MassMutual, contributing to a better customer experience. This specialization builds on her background in business administration and management.