Michelle Daniel
About Michelle Daniel
Michelle Daniel is the Managing Director of Digital Operation at MassMutual in Hicksville, New York, with over 20 years of experience in operations and service delivery leadership.
Current Role at MassMutual
Michelle Daniel is the Managing Director of Digital Operations at MassMutual, based in Hicksville, New York. In her role, starting from November 1, 2021, she oversees various aspects of digital operations management. Her responsibilities include spearheading multi-channel operations, optimizing processes, and leading talent development initiatives.
Previous Experience at Instacart
Before joining MassMutual, Michelle Daniel worked at Instacart as a Workforce Forecasting & Scheduling Manager. She held this position for three years, from 2019 to 2022, in Hicksville, New York. In this role, Michelle focused on workforce management and resource planning, ensuring efficiency and effectiveness in the company's operations.
Tenure at The Home Depot
Michelle Daniel spent nine years at The Home Depot as a Service Call Center Manager II, from 2010 to 2019. During her time in Atlanta, Georgia, she managed the service call center operations, emphasizing vendor/retailer management and customer service.
Two Decades at J.P. Morgan
Michelle Daniel worked for J.P. Morgan as a Contact Center Manager for 20 years, from 1990 to 2010. Based in Atlanta, Georgia, her role involved overseeing the contact center operations, focusing on process optimization and managing human resources.
Educational Background
Michelle Daniel studied Accounting and Business/Management at Nassau Community College and Journalism at Northeastern University. Her education provided a diverse foundation that has supported her extensive career in operations and service delivery leadership.