Michelle Lai
About Michelle Lai
Michelle Lai is the Agency Director of Operations at MassMutual Financial Group, based in New York, New York.
Current Role at MassMutual Financial Group
Michelle Lai is currently serving as the Agency Director of Operations at MassMutual Financial Group. She has held this position since July 2016. In this role, Michelle oversees various operational aspects and ensures the efficient running of the agency's daily activities. Her responsibilities likely include managing staff, coordinating between departments, and implementing operational strategies.
Previous Experience at MetLife
Before joining MassMutual, Michelle Lai worked at MetLife as the Agency Director of Operations. She held this position for a decade, from 2006 to 2016. During her tenure, she was responsible for overseeing agency operations, which may have included managing operational workflows, maintaining compliance with regulations, and optimizing business processes.
Tenure at MassMutual
Michelle Lai has been with MassMutual Financial Group since July 2016. As the Agency Director of Operations, she brings extensive experience from her previous role at MetLife, enabling her to effectively manage the agency's operations and contribute to its success.
Location and Base
Michelle Lai is based in New York, New York, USA. Her location in one of the country's major financial hubs likely provides significant advantages in terms of industry connections and access to financial services markets.