Mike Peasley
About Mike Peasley
Mike Peasley is the Head of New Business Operations at MML Investors Services, LLC, part of MassMutual in Springfield, Massachusetts, overseeing a team of approximately 115 individuals.
Title
Mike Peasley is currently the Head of New Business Operations at MML Investors Services, LLC, a subsidiary of MassMutual, in Springfield, Massachusetts, United States.
Professional Experience
Mike Peasley has an extensive background in financial services and operations management. Prior to his current role, he worked at Citizens Securities, Inc. in various positions, including VP, Operations Manager, AVP, Operations Manager, and Officer, Operations Manager. His tenure at Citizens Securities spanned from 2009 to 2022. Before that, he was engaged with Bank of America - Columbia Management Distributors, Inc. as a Mutual Fund Operations Specialist and Trainer, Client Service Representative, from 2005 to 2009.
Education
Mike Peasley holds a Master of Business Administration (M.B.A.) in Finance from Providence College and a Bachelor of Science (B.S.) in Management and Finance from Johnson & Wales University. He also completed an Executive Education program at The Wharton School, specifically focusing on the Securities Industry Institute.
Role Responsibilities
As Head of New Business Operations, Mike Peasley oversees a team of approximately 115 managers, team leads, principals, and processors. He is responsible for executing all incoming new business requests, developing and managing key performance metrics, managing the annual operating budget, and ensuring compliance with various federal and state regulations. Additionally, he builds and enhances processes, workflows, and communication standards to support advisor ease of doing business.
Operations Management
In his current position, Mike Peasley manages the front-line operations for MML Investors Services. This includes handling new accounts, suitability review, documentation review, transaction processing, and the administration of financial plans. He also focuses on adapting to regulatory changes to ensure business suitability and Best Interest standards are upheld.