Monica Stetson
About Monica Stetson
Monica Stetson is the Director of Strategic Projects at Massmutual Financial Group, with a strong background in life and annuity operations and call center management.
Title and Current Role
Monica Stetson is currently the Director of Strategic Projects at MassMutual Financial Group, based in Springfield, Massachusetts, United States. In her leadership role, she oversees critical initiatives and plays a pivotal role in strategy formulation and execution within the organization. She has held this position since May 2013, following her role as a Project Manager within the same company.
Previous Experience
Before assuming her current role, Monica worked as a Project Manager at MassMutual Financial Group from 2010 to 2013. During this period, she led various projects, contributing to the company's operations in Springfield, Massachusetts. Her project management experience laid the foundation for her subsequent leadership in strategic projects.
Life and Annuity Operations Expertise
Monica has a strong background in life and annuity operations, demonstrating in-depth knowledge and expertise in this domain. She has also managed call center operations, showcasing her versatility in handling different organizational functions within the insurance and financial services industry.
Leadership and Performance Enhancement
Monica is known for her proven ability to drive performance and enhance employee development. She leads teams through change with a focus on lean continuous improvement. By facilitating coordination and communication between support functions, she ensures that the organization operates smoothly and efficiently.
Strategic Planning and Compliance
In her role, Monica is responsible for formulating and implementing departmental and organizational policies aimed at maximizing output. She assists in developing strategic plans for operational initiatives and monitors adherence to rules, regulations, and procedures to ensure compliance within MassMutual Financial Group.