Nicholas Christiana
About Nicholas Christiana
Nicholas Christiana is a Senior Call Center Specialist at MassMutual in Enfield, Connecticut, with a background in underwriting, insurance sales, and account management.
Current Position at MassMutual
Nicholas Christiana holds the position of Senior Call Center Specialist at MassMutual in Enfield, Connecticut. Showing rapid progression within his role, he achieved senior level status within his first seven months of employment. His performance has been consistently strong, securing the 19th position out of 83 employees in Total Performance Metrics during his first quarter, and moving up to the 9th position out of 101 employees in the second quarter. Additionally, Nicholas participated in the Cross Service Acceleration pilot aimed at increasing Roll-In and Elective Deferral Contributions at MassMutual.
Previous Experience at Hartford Steam Boiler
Before joining MassMutual, Nicholas Christiana worked at Hartford Steam Boiler as an Underwriting Technical Specialist. He was part of the team in Hartford, Connecticut from 2016 to 2018. During his two years in this role, he developed a wealth of expertise in underwriting and technical aspects, contributing to the company’s objectives in the Hartford area.
Career at Travelers
From 2012 to 2016, Nicholas served as a Personal Insurance Sales Counselor at Travelers in the Hartford, Connecticut Area. In this role, he was responsible for managing personal insurance sales, effectively counseling clients on insurance options, and maintaining customer relationships. His four years at Travelers allowed him to refine his sales techniques and customer service skills.
Experience at UnitedHealth Group
Nicholas worked as a Regional Account Manager at UnitedHealth Group from 2009 to 2012, focusing on the Southern New England region. For three years, he managed regional accounts, provided client support, and ensured service excellence across multiple healthcare accounts. This role honed his capacity in account management and client relationship building.
Early Career at TJ Maxx
Prior to his roles in the insurance and healthcare industries, Nicholas Christiana worked at TJ Maxx as a Department Coordinator for seven years from 2002 to 2009. This position laid the groundwork for his career by offering him initial leadership and coordination experience within a retail environment.
Education at Central Connecticut State University
Nicholas Christiana holds a Bachelor's degree in Fine and Studio Arts from Central Connecticut State University. He studied there for five years, from 2002 to 2007, developing a strong foundation in the arts that complements his professional skills in client services and account management.