Nicholas Swan
About Nicholas Swan
Nicholas Swan is an Operations Support Specialist at MassMutual with a background in management and customer satisfaction in the business supplies and equipment industry.
Current Title and Company
Nicholas Swan holds the position of Operations Support Specialist at MassMutual. In this role, he focuses on supporting the operational needs of the organization, ensuring that processes are efficient and effective. He leverages his background in management and customer satisfaction to contribute to the overall success of MassMutual.
Previous Positions at Staples
Nicholas Swan has extensive experience working at Staples in various capacities. He served as an Operations Supervisor in Springfield, Massachusetts, from 2018 to 2019, and in East Longmeadow, Massachusetts, from 2017 to 2018. Before that, he worked as a Sales Associate in East Longmeadow for a brief period in 2017, and for four years in Pembroke, Massachusetts, from 2013 to 2017. These roles allowed him to develop strong leadership skills and expertise in customer satisfaction within the business supplies and equipment industry.
Education and Expertise
Nicholas Swan earned a Master of Science in Information Management from Bay Path University, where he studied from 2017 to 2019. He also holds a Bachelor of Arts in Professional, Technical, Business, and Scientific Writing from Bridgewater State University, completed over five years from 2012 to 2017. His education has equipped him with strong skills in Microsoft Word and English, alongside a robust foundation in management and professional writing.
Contributions to Odyssey Online
In 2016, Nicholas Swan contributed to Odyssey Online as a Student Writer for eight months and as a Contributing Editor for five months in Bridgewater, Massachusetts. His work at Odyssey Online involved creating engaging content and overseeing contributions from other writers, providing him with valuable experience in editorial tasks and content management.
Background and Skills
Nicholas Swan has a professional background in management, with experience in customer satisfaction and leadership within the business supplies and equipment industry. He has honed strong skills in Microsoft Word and English, supported by his extensive academic and professional experiences. He completed his high school education at Pembroke High School from 2009 to 2012, laying the foundation for his future academic and professional achievements.