Nicole Bartholomew
About Nicole Bartholomew
Nicole Bartholomew is the Senior Systems Operations Director and MMUS Work Cell Lead at MassMutual in the United States, with extensive experience in IT and customer service roles.
Current Role at MassMutual
Nicole Bartholomew currently holds the position of Senior Systems Operations Director - MMUS Work Cell Lead at MassMutual. In this role, she oversees the operations and strategic initiatives within the MMUS Work Cell, ensuring the smooth running of critical systems and processes. Based in the United States, her leadership focuses on optimizing operational workflows and implementing best practices across the board.
Previous Roles at MassMutual
Nicole Bartholomew has held several key positions at MassMutual over the years. She served as the Enterprise Services Contact Center Director from 2018 to 2019 in Springfield, Massachusetts Area, where she directed contact center operations. Prior to that, she was the IT Customer Service Onboarding / Offboarding Director from 2015 to 2018, and the IT Customer Service Onboarding Team Lead from 2013 to 2015. Her roles have involved managing teams, overseeing onboarding processes, and improving service delivery.
Earlier Career Experience
Before joining MassMutual, Nicole Bartholomew gained extensive experience in various industries. She worked as a Level 2 Wholesale Business Analyst at The Yankee Candle Company, Inc. from 2012 to 2013 in South Deerfield, MA, focusing on wholesale business operations. From 2004 to 2011, she was part of the Investor Relations team at Landmark Partners in Simsbury, CT. Earlier in her career, she spent 14 years at Newell Rubbermaid as a Sales & Marketing Data Analyst in East Longmeadow, MA.
Key Achievements at MassMutual
Nicole Bartholomew has achieved significant milestones during her tenure at MassMutual. She implemented a new operational process that resulted in a 20% increase in efficiency. She also led a team responsible for migrating critical systems to a new platform without any downtime. In acknowledgment of her leadership, she received the 'Excellence in Leadership' award in 2020. Her contributions are pivotal in maintaining high operational standards and efficiency within the organization.
Community Outreach and Training
Aside from her professional responsibilities at MassMutual, Nicole Bartholomew actively engages in community outreach programs aimed at promoting STEM education among young students in Connecticut. She also regularly conducts training sessions on cybersecurity best practices for employees at MassMutual, highlighting her commitment to fostering a knowledgeable and secure workplace environment.