Pamela Mc Afee
About Pamela Mc Afee
Pamela Mc Afee is a Scrum Master at MassMutual in Hartford, Connecticut, with extensive experience in Agile project management and customer support.
Title and Current Role
Pamela Mc Afee serves as a Scrum Master at MassMutual in the Hartford, Connecticut area. She has been working in this role since June 2020. She focuses on Agile methodologies to facilitate software development projects.
Professional Experience
Pamela Mc Afee has an extensive career in project management and Agile methodologies. Prior to her current role at MassMutual, she worked briefly as a Scrum Master at Otis Elevator Co. in Farmington, Connecticut in 2020. She also held the position of Senior Consultant at Cognizant for four months in 2019-2020 and served as an Agile Project Manager at Travelers for four years from 2015 to 2019. Additionally, she worked at Vertafore as a Senior Program Manager from 2012 to 2015 and as a Customer Support Escalations Manager for 15 years from 1997 to 2012.
Education and Certifications
Pamela Mc Afee holds an MBA in International Business from the University of Hartford, completed between 1990 and 1992. She also attained a BS in Mechanical Engineering from the same institution, studying from 1980 to 1985. Pamela is certified as an SAFe® 4 Release Train Engineer (RTE) and holds a SAFe® 4 Scrum Master (SSM) certification.
Agile Project Management Expertise
Pamela Mc Afee has notable expertise in Agile application software development project management. Her experience spans multiple roles and companies, where she has consistently utilized Agile methodologies to manage complex projects efficiently.
Customer Support Background
Pamela Mc Afee has a substantial track record in customer support, particularly during her tenure at Vertafore where she served as the Customer Support Escalations Manager for 15 years. Her role involved managing escalations and ensuring customer satisfaction in the software sector.