Paul Federico
About Paul Federico
Paul Federico is an Operations Support Specialist at MassMutual and an Independent Consultant in the Springfield, Massachusetts area, with a background in business administration and experience in customer account management and parks and recreation.
Current Roles at MassMutual
Paul Federico is currently an Operations Support Specialist at MassMutual, located in the Springfield, Massachusetts area. In this role, Paul is responsible for ensuring that all requests are routed to the correct business area and completing several payment-related reports. His work at MassMutual involves utilizing process optimization techniques and supporting the overall efficiency of the company's operations.
Freelance Consultancy Work
In addition to his role at MassMutual, Paul Federico operates as an Independent Consultant on a freelance basis in the Springfield, Massachusetts Metropolitan Area. His consultancy work likely involves leveraging his substantial experience in operations support and process optimization to assist businesses in improving their operational efficiencies.
Previous Experience at Comcast
From 2010 to 2014, Paul Federico worked as a Customer Account Executive at Comcast in Enfield, Connecticut. Over his four-year tenure, Paul developed significant experience in customer service and account management, which laid a foundational understanding of customer needs and business operations.
Educational Background
Paul Federico holds a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General, from Western New England University. He completed his degree from 2005 to 2008, gaining valuable knowledge in various aspects of business management that have been instrumental in his professional career.
Achievements and Initiatives
Paul Federico has a proven track record of successful initiatives. He leveraged UiPath to launch five bots into production, resulting in an estimated saving of 0.5 Full-Time Equivalents (FTE) and $20,000 annually. He also won 1st place in the 2018 CI of Reaching for the Stars competition for a supply consolidation initiative that saved $16,000 annually. Additionally, he has played a key role in developing training programs for new hires and current employees, as well as developing an accurate system for determining productivity.