Paul Mikuszewski
About Paul Mikuszewski
Paul Mikuszewski is the Head of Retirement Services Application Support at Empower and MassMutual, overseeing recording keeping and surrounding applications.
Company
Paul Mikuszewski is currently working at Empower and MassMutual as the Head of Retirement Services Application Support for Recording Keeping & Surrounding Apps. His role involves overseeing retirement services application support, focusing on key applications that include customer and producer portals as well as the record-keeping system.
Title
Paul Mikuszewski holds the title of Head of Retirement Services Application Support - Recording Keeping & Surrounding Apps at both Empower and MassMutual. In this leadership position, he manages a team and ensures the robust performance and continuous improvement of critical applications in the retirement services domain.
Education and Expertise
Paul Mikuszewski has an academic background in Information Technology and Mathematics. He earned a Master of Science (MS) in Information Technology from Western New England University, from 1998 to 2002. He also holds a Bachelor of Science (B.S.) in Mathematics from Providence College, obtained between 1991 and 1995, indicating a strong foundation in analytical and technical skills.
Career Background
Paul Mikuszewski has extensive experience in the field of retirement services and IT support. His career at MassMutual began as an Application Developer from 1996 to 2004. He has held multiple roles at MassMutual, including Director of Application Support, Director of Tactical Support & Development, Change Agent, and Assistant Vice President for IT Service Management and Strategic Application Support. He led teams in achieving operational success and continuous improvement over these years.
Professional Achievements
Paul Mikuszewski has led significant initiatives in his field. He manages a support budget exceeding $20 million and has achieved a 10% sustainable decrease year over year. His current role involves leading a team that supports over 350 applications within the retirement services business. He has established consistent performance indicators and has standardized best practices to drive efficiency and improve service delivery in application support.