Priscilla Sobeck
About Priscilla Sobeck
Priscilla Sobeck is a Digital Customer Care Specialist at MassMutual with a strong background in team leadership and customer service management.
Title
Priscilla Sobeck is currently working as a Digital Customer Care Specialist at MassMutual. She specializes in remote digital customer care, utilizing her extensive experience in customer service and call center management.
Current Company
Priscilla Sobeck is employed by MassMutual as a Digital Customer Care Specialist. Her role involves managing customer interactions remotely, utilizing her skills in customer service and call center operations.
Previous Experience at Subcontractor
Prior to her current role, Priscilla Sobeck worked remotely as an Industrial Voice Talent at Subcontractor from 2019 to 2020. This experience added a unique dimension to her professional background.
Previous Experience at Public Consulting Group
Priscilla Sobeck spent several years at the Public Consulting Group in various roles. She was a Business Process Supervisor 1 from 2017 to 2019 and a Customer Service Supervisor from 2016 to 2017, both in remote positions. From 2012 to 2016, she also served as a Customer Service Representative in the Phoenix, Arizona area.
Educational Background
Priscilla Sobeck studied Criminal Justice at Kaplan College-Phoenix, where she earned an Associate of Science (AS) degree from 2011 to 2013. This academic foundation has supported her diverse professional roles in customer service and business processes.
Certifications and Skills
Priscilla Sobeck is certified in the Five9 cloud contact center software. She has a strong background in team leadership within customer service environments and is experienced in managing call center operations to enhance customer experiences. Her demonstrated history in consumer relations highlights her capability in this field.