Rachel Martz
About Rachel Martz
Rachel Martz is a Digital Customer Care Associate at MassMutual with over 9 years of experience in customer service, specializing in conflict resolution and customer satisfaction.
Title
Rachel Martz is currently a Digital Customer Care Associate at MassMutual.
Current Role at MassMutual
Rachel Martz holds the position of Digital Customer Care Associate at MassMutual. In this role, she specializes in resolving customer complaints and promoting conflict resolution. Known for her ability to manage multiple deadlines simultaneously, Rachel adapts quickly to ensure all details are effectively managed, thereby creating positive experiences for customers.
Previous Experience at Carvana
From 2020 to 2022, Rachel Martz worked at Carvana as a Brand and Reputation Advocate (Social Media). In this role, she was responsible for managing customer interactions on social media platforms, addressing concerns, and maintaining the company's brand reputation. Rachel's efforts were crucial in fostering customer satisfaction and loyalty.
Work Experience in Physical Therapy
Rachel Martz has experience as a Physical Therapy Technician, having worked at Barrow Neurological Institute from 2019 to 2020 and at Spooner Physical Therapy from 2018 to 2019. During these tenures, she assisted in patient care and supported physical therapists in various clinical tasks, contributing to patient rehabilitation and recovery.
Long-term Position at In-N-Out Burger
Rachel Martz worked at In-N-Out Burger as an Associate Level 6 for nine years, from 2012 to 2021. Her responsibilities included customer service, team collaboration, and maintaining high standards of service. This experience honed her skills in customer interaction and teamwork.
Education and Expertise
Rachel Martz holds a Bachelor of Science in Biology from Grand Canyon University, where she studied from 2014 to 2018. Her educational background provides a solid foundation in biological sciences, complementing her extensive experience in customer service and physical therapy.