Rena Szlosek
About Rena Szlosek
Rena Szlosek is the Director of Advisor Services and Relationship Management, Digital Operations at MassMutual, with extensive experience in managing teams and driving continuous improvement.
Title
Rena Szlosek is the Director of Advisor Services and Relationship Management, Digital Operations at MassMutual.
Current Role at MassMutual
Rena Szlosek currently serves as the Director of Advisor Services and Relationship Management, Digital Operations at MassMutual. In this role, she leads a team focused on building and maintaining positive customer relationships during the development of a new digital platform. Her duties also include managing talent acquisition, training, ongoing development, and performance management within her department.
Past Roles at MassMutual
Rena Szlosek has held multiple roles at MassMutual throughout her career. These roles include Business Consultant, Digital Customer Care (2019-2020), Business Director Field Recognition (2017-2019), Continuous Improvement Consultant (2014-2017), Change Agent Consultant (2012-2014), and Director of Learning and Performance (2006-2012). Earlier in her career, she worked as a Learning and Performance Consultant (2000-2006) and Customer Service Consultant (1997-2000) at MassMutual Life Insurance Company.
Education and Certifications
Rena Szlosek studied Liberal Arts at Holyoke Community College. She also earned a Professional Learning Executive Certification from Friesen, Kay and Associates and a Distance Learning Certification from the University of West Georgia. Her high school education was completed at Ludlow High.
Team and Change Management Experience
Rena Szlosek has extensive experience in managing teams through periods of change. She focuses on aligning her department with the company's overall strategy while driving continuous improvement. Her leadership includes enhancing team performance through focused talent acquisition, training programs, and comprehensive performance management.