Ricardo Greenwood
About Ricardo Greenwood
Ricardo Greenwood is an IT Incident Manager at MassMutual Financial Group in Springfield, Massachusetts, with a background in IT project management and consulting.
Current Role at MassMutual Financial Group
Ricardo Greenwood currently serves as an IT Incident Manager at MassMutual Financial Group in the Springfield, Massachusetts Area. In this role, he implements ITIL best practices to ensure service quality and availability. He acts as the primary communication interface for application issues and outages, liaising between business clients and the technology team. He is responsible for reviewing SLA performance and recommending corrective actions to improve service delivery. Additionally, Ricardo manages incidents across the entire problem life-cycle, ensuring adherence to resolution and restoration SLAs. He also produces proactive reports, trending analysis, and service level reporting to inform decision makers about process improvements and performance metrics.
Previous Experience at The Hartford
Ricardo Greenwood worked as an IT Infrastructure Project Manager at The Hartford in Hartford, Connecticut Area. His tenure at The Hartford lasted from 2014 to 2015 for six months. During this period, Ricardo executed various IT infrastructure projects, managing their timelines, resources, and stakeholder communications effectively.
Role at UnitedHealth Group
From 2012 to 2014, Ricardo Greenwood held the position of IT Project Coordinator/ Junior Project Manager at UnitedHealth Group in Hartford, Connecticut Area. Over the course of two years, he coordinated IT projects, supporting senior project managers and ensuring that project objectives were met on time and within scope.
Early Career as IT Consultant
Ricardo Greenwood began his career in information technology as an IT Consultant. From 2010 to 2012, he worked at Hamilton Sundstrand in Windsor Locks, CT, and from 2005 to 2010, he served at Sikorsky Aircraft in Stratford, CT. During these years, Ricardo provided IT consulting services, contributing to the IT needs of these operations and facilitating technical solutions to enhance business processes.
Educational Background
Ricardo Greenwood has a strong educational foundation in information technology and business administration. He earned an Associate of Science (A.S.) in Computer Networking Systems from ITT Technical Institute-Fort Lauderdale between 2000 and 2002. Later, he pursued further studies at the University of Phoenix, where he achieved a Bachelor of Science (BS) in Information Technology and a Master of Business Administration (M.B.A.) with a concentration in Technology.