Robert Waterman
About Robert Waterman
Robert Waterman is the Head of Fraud Operations & Business Services at MassMutual, where he also serves as Assistant Vice President, Data Management & Controls. He has a diverse background in fraud prevention, data management, and inclusion advocacy.
Title
Robert Waterman currently holds the position of Head Of Fraud Operations & Business Services at MassMutual. He is also serving as the Assistant Vice President, Data Management & Controls at the same company.
Current Role at MassMutual
At MassMutual, located in the Springfield, Massachusetts area, Robert Waterman is responsible for developing and executing a comprehensive Fraud Prevention and Control strategy. This includes risk modeling, process controls, and real-time fraud alert management. Additionally, he oversees the implementation of a technology and analytics strategy designed to authenticate customers and field advisors, identifying bad actors in real-time across various service channels.
Career Background
Robert Waterman has held several key positions throughout his career. He started at Phoenix Home Life Insurance Co in 1989 and served in various roles, including Sr. Client Services Representative and Manager, until 2000. He then moved to Variable Life Services as Associate Director and switched to MassMutual as Director - Retirement Income. From 2008 to 2011, he was the Director at Service Strategy Development. He is currently fulfilling multiple roles at MassMutual, including Director and Head of Fraud Operations & Business Services.
Education and Expertise
Robert Waterman holds a Bachelor of Science in Business, Management, and Economics from the State University of New York. He also obtained a Bachelor of Science in Management from the State University of New York at Albany. His expertise includes fraud prevention, data management, process controls, and the application of analytics in business operations.
Diversity and Inclusion Advocacy
As the chair of the ADAPT Business Resource Group at MassMutual, Robert Waterman advocates for a more inclusive workplace, supporting the disability and caregiver community. He promotes diversity and leverages his role to facilitate organizational initiatives aimed at talent development for underrepresented groups.