Sarah Moran (She / Her)
About Sarah Moran (She / Her)
Sarah Moran is a Digital Product Owner at MassMutual in the Springfield, Massachusetts area, with a background in customer service and claims representation.
Title and Current Role
Sarah Moran currently holds the position of Digital Product Owner at MassMutual. In this role, she is based in the Springfield, Massachusetts Area. As a Digital Product Owner, she focuses on optimizing the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
Previous Roles at MassMutual
Before her current role, Sarah worked at MassMutual in various capacities. From 2014 to 2018, she served as a Defined Benefit Specialist in Pension Risk Transfer. Prior to that, she worked as a Senior Customer Service Representative from 2012 to 2014 in Enfield, Connecticut.
Early Career and Experience
Sarah's career began with positions at Nationwide and The Hartford. She worked as a Material Damage Senior Claims Representative at Nationwide from 2005 to 2008, followed by a role as an Inside Auto Service Representative at The Hartford from 2008 to 2010.
Educational Background
Sarah Moran holds a Bachelor of Science (B.S.) in Accounting from the University of Phoenix and an Associate of Science (A.S.) in General Studies from Asnuntuck Community College. Her educational background has provided a solid foundation for her roles in the insurance and financial services sectors.
Professional Initiatives
Sarah has been instrumental in implementing 'test and learn' experimentation to refine future deliverables and measure performance. She actively participates in business readiness initiatives to manage change adoption and mitigate resistance. Additionally, she promotes an innovative, inclusive, and diverse team environment, encouraging collaboration and self-organization.