Sarahi Morales
About Sarahi Morales
Sarahi Morales is a Digital Operations Customer Care Advocate at MassMutual with over a decade of experience in customer service and banking.
Title and Current Role at MassMutual
Sarahi Morales currently serves as a Digital Operations Customer Care Advocate at MassMutual. She has been with the company since September 2021. In this role, she leverages her extensive experience in customer service and banking to support digital operations and enhance customer care processes.
Experience at Citizens Bank
Sarahi Morales worked at Citizens Bank for six years, from 2015 to 2021, in Connecticut. During her tenure, she held the position of Senior Personal Banker, where she provided personalized banking services, managed customer relationships, and contributed to the bank’s customer service initiatives.
Roles at First Niagara Bank
Sarahi Morales gained valuable experience in various customer service positions at First Niagara Bank. She started as a Full Time Teller from 2011 to 2015, providing essential banking services to customers. She then transitioned to the role of Customer Care Representative from 2014 to 2015, where she focused on addressing customer inquiries and providing support.
Sales Roles in Early Career
Sarahi Morales began her career in retail, working as a Sales Associate at Macy's from 2009 to 2010 and at Ross Stores, Inc. in 2011. These roles helped her develop foundational skills in customer service and sales, which she later applied to her roles in the banking industry.
Educational Background
Sarahi Morales attended Penn Foster from 2013 to 2016, where she pursued further education. Prior to that, she completed her high school education at Hartford Public High School, earning her HS Diploma in 2008. Her educational background provides a solid foundation for her professional endeavors in customer service and banking.
Over a Decade of Experience in Customer Service and Banking
With more than ten years of combined experience in customer service and banking, Sarahi Morales has developed a comprehensive understanding of customer needs and effective service strategies. Her career spans roles in both the banking and retail sectors, highlighting her versatility and commitment to enhancing customer experiences.