Sasha Pryor
About Sasha Pryor
Sasha Pryor is the Director of Quality Assurance for Digital Operations at MassMutual, with extensive experience in customer service and management roles at various credit unions.
Title
Sasha Pryor currently holds the title of Director of Quality Assurance for Digital Operations at MassMutual. In this role, they are responsible for overseeing quality assurance procedures, productivity, reporting, and new hire onboarding.
Company
Sasha Pryor is employed at MassMutual as the Director of Quality Assurance for Digital Operations. Their responsibilities in the company include implementing system automations, monitoring proficiency levels of new hires, and handling weekly and monthly business reporting.
Previous Work Experience
Before joining MassMutual, Sasha Pryor worked at Members 1st Federal Credit Union as Customer Service Operations Manager for four years from 2017 to 2021. Prior to that, they were a Member Experience Manager at Heritage Valley FCU from 2015 to 2017 and a Call Center Supervisor at Market USA Federal Credit Union from 2007 to 2013.
Education
Sasha Pryor studied at Strayer University, where they achieved a Master of Business Administration (MBA) in Business Administration and Management, General from 2019 to 2021. They also hold a Bachelor of Business Administration (BBA) in the same field from the same institution.