Sasha Pryor
About Sasha Pryor
Sasha Pryor is the Director of Quality Assurance at MassMutual, with a background in customer service operations and member experience management.
Current Position at MassMutual
Sasha Pryor is currently the Director of Quality Assurance at MassMutual. In this role, she has implemented a comprehensive quality assurance framework that significantly improved customer satisfaction scores. Sasha developed and led a cross-functional team to streamline quality assurance processes, achieving a 20% reduction in operational errors. She also regularly conducts training sessions and workshops on quality assurance best practices for team members.
Previous Experience in Financial Institutions
Before joining MassMutual, Sasha Pryor held several roles in financial institutions. From 2017 to 2021, she worked at Members 1st Federal Credit Union as Customer Service Operations Manager. Prior to that, from 2015 to 2017, she was the Member Experience Manager at Heritage Valley FCU. Sasha began her career as a Call Center Supervisor at Market USA Federal Credit Union, where she worked from 2007 to 2013.
Educational Background
Sasha Pryor holds a Master of Business Administration (MBA) in Business Administration and Management, General from Strayer University, which she earned from 2019 to 2021. She also holds a Bachelor of Business Administration (BBA) from the same institution.
Professional Certifications
Sasha Pryor is a certified Six Sigma Black Belt, specializing in process improvement and quality management. This certification underscores her expertise in refining and optimizing business processes to enhance efficiency and quality.
Industry Involvement
Sasha Pryor actively participates in industry conferences and seminars related to quality assurance and process improvement. Her engagement in these events ensures that she stays updated on the latest trends and best practices in her field.