Shelly La Croix
About Shelly La Croix
Shelly La Croix is the Director of Client Experience at MassMutual in Colchester, VT, with a diverse background in financial services, customer service, and marketing.
Director Of Client Experience at MassMutual
Shelly La Croix currently holds the position of Director of Client Experience at MassMutual in Colchester, VT. In this role, she has been leading the client experience team for over 9 years. Her responsibilities involve ensuring the highest level of service for clients, developing presentations, and key account development within the financial services industry.
Previous Roles and Experience
Shelly La Croix has gathered a wealth of experience through various roles across different industries. She worked as an Associate Financial Representative at Northwestern Mutual for 6 months in 2014 in the Burlington, Vermont Area. From 2011 to 2014, she held the position of Customer Service Representative / Social Media Coordinator at Rich Frog Industries in Winooski, VT. She managed website content from 2005 to 2009 as a self-employed Website Content Manager in Georgia, VT, and served as an Office Administrator at Northern Area Health Education Center from 2003 to 2004 in Canton, NY. Early in her career, she spent 12 years as a Marketing Coordinator at SymQuest in South Burlington, VT.
Expertise in Sales and Management
Shelly La Croix has developed a strong background in sales and management within the financial services industry. Her experience includes key account development and presentation development, contributing to her proficiency in ensuring an exceptional client experience. Her extensive industry knowledge is reflected in her ability to manage and enhance client relationships effectively.
Educational Background
Shelly La Croix graduated from Mount Abraham Union High School, showcasing a strong foundational education. Her academic background supported her trajectory in various roles, aiding her in accumulating extensive knowledge and expertise in multiple facets of business and client service.