Sonya L.
About Sonya L.
Sonya L. is an Implementation Specialist at MassMutual in the Springfield, Massachusetts Metropolitan Area, with over 7 years of experience in customer experience and program success.
Title
Sonya L. currently works as an Implementation Specialist at MassMutual in the Springfield, Massachusetts Metropolitan Area.
Professional Experience at Aetna
Sonya L. has had a significant tenure at Aetna, a CVS Health Company, where she worked from 2017 to 2022. She initially joined as an Office Assistant from 2017 to 2018, where she honed her skills in administrative tasks and office management. She was then promoted to Plan Sponsor Svc Consultant, a role she held from 2018 to 2022. Here, Sonya specialized in managing client interactions and ensuring efficient communication, providing comprehensive support to plan sponsors.
Experience at Kia Motors Corporation
Sonya L. also worked at Kia Motors Corporation as an Office Associate from 2015 to 2017. During this period, she managed various administrative tasks, supporting the smooth operation of the office. Her role involved compiling case information to ensure accurate billing, offering details, and maintaining up-to-date records, which directly contributed to the organization’s efficiency.
Education
Sonya L. completed her high school education at Bloomfield High School, where she received her High School Diploma. She studied at the institution from 2007 to 2011, laying the foundational knowledge for her future career in customer service and implementation roles.
Skills and Responsibilities
Sonya L. is equipped with advanced interpersonal skills essential for providing support, answering questions, and resolving issues efficiently. She excels in managing multiple tasks, prioritizing responsibilities, and tailoring communication to all levels of an organization. Currently, she examines over 100 incoming disability case files to ensure accuracy, compiles case information for billing, and ensures proper documentation. She also optimizes the accuracy of customer enrollments for renewals and monitors all enrollment activities. Additionally, she provides support to both internal and external business partners and recommends system improvements to enhance organizational efficiency.