Soo Jin Koh
About Soo Jin Koh
Soo Jin Koh is the Head of Strategy: Brand and Product at MassMutual in Boston, Massachusetts. She has extensive experience in strategy, customer success, and investment banking, having previously worked at Hill & Knowlton, Tractable, McKinsey & Company, and Citi.
Current Position at MassMutual
Soo Jin Koh currently serves as the Head of Strategy: Brand and Product at MassMutual, located in Boston, Massachusetts, United States. In her role, she is responsible for developing and executing strategies that enhance the brand's presence and product offerings. Her expertise in strategic planning and customer success plays a critical role in MassMutual's efforts to meet its business objectives.
Previous Role at Hill & Knowlton
Prior to joining MassMutual, Soo Jin Koh worked at Hill & Knowlton as the Director of Strategy and Operations for six months from 2023 to 2024. Based in New York, New York, she led a strategic initiative that significantly enhanced client retention rates by 15%. Her role involved the development and implementation of operational strategies aimed at improving efficiency and client satisfaction.
Experience at Tractable
From 2021 to 2023, Soo Jin Koh held the position of Head of Customer Success for North America at Tractable in New York, New York. During her tenure, she developed a comprehensive customer success framework that was adopted company-wide, resulting in a 20% improvement in client satisfaction scores. Her leadership in customer relations was instrumental in enhancing the company's service delivery and client engagement.
Role at McKinsey & Company
Soo Jin Koh's professional journey at McKinsey & Company includes serving as both an Engagement Manager from 2020 to 2021 and as an Associate from 2017 to 2020, all in New York, New York. She played a key role in a major digital transformation project that streamlined operations and reduced costs by 10%. Her contributions were pivotal in driving operational efficiencies and implementing innovative solutions for clients.
Educational Background
Soo Jin Koh holds an MBA from The Wharton School, completed between 2015 and 2017, with a focus on Finance and Accounting. She also earned a Bachelor of Science in Finance and Accounting from The Wharton School between 2006 and 2010. Prior to her higher education, she attended South Island School from 1998 to 2006. Her academic background has provided her with a solid foundation in financial principles and strategic management.