Sue Oxley
About Sue Oxley
Sue Oxley is the Senior Director of DI Claims at MassMutual, specializing in Lean leadership and continuous improvement tools to enhance team engagement and customer experience.
Company
Sue Oxley is currently working at MassMutual in Springfield, Massachusetts Area. She holds the position of Senior Director, DI Claims. Her longstanding tenure at MassMutual includes previous roles such as Senior Director, Executive Group Life Post Sale Operations from 2012 to 2018 and Director, Life & Annuity Insurance Operations from 2005 to 2012.
Title
Sue Oxley currently serves as the Senior Director, DI Claims at MassMutual. Her career within the company has included significant leadership roles, helping to shape the operations and efficiency of the insurance division.
Education and Expertise
Sue Oxley holds a Bachelor's degree in Business Administration and Management from the Isenberg School of Management, UMass Amherst, where she studied from 1979 to 1983. Her educational background has provided a solid foundation for her career in management and operations, particularly in the insurance industry.
Professional Background
Sue Oxley has a robust professional background with extensive experience in the insurance and finance sectors. She worked at Phoenix Life Insurance Company for 21 years as a Manager in Greenfield, MA and Enfield, CT. Her career also includes roles as a Team Leader at GE Finance, Manager at Travelers in Hartford, Connecticut Area, and executive roles at MassMutual.
Lean Leadership and Continuous Improvement
Sue Oxley specializes in using Lean leadership and continuous improvement tools to enhance team engagement and customer experience. She led a Value Stream Mapping initiative at MassMutual to reduce claim decision turnaround time and expenses, reflecting her commitment to operational efficiency.