Susan Cicco
About Susan Cicco
Susan Cicco is the Chief of Staff to the Chairman & CEO, HR & Employee Experience at MassMutual, with over 7 years of leadership roles in HR and strategic communications.
Title
Susan Cicco holds the position of Chief Of Staff to the Chairman & CEO, HR & Employee Experience at MassMutual. She started this role in January 2024, working in a hybrid capacity between Springfield and Boston, Massachusetts.
Current Role at MassMutual
As the Chief Of Staff to the Chairman & CEO, HR & Employee Experience, Susan Cicco plays a pivotal role at MassMutual. Her responsibilities include overseeing HR and enhancing the employee experience. This role is hybrid, allowing her to operate in both Springfield and Boston, Massachusetts.
Previous Roles at MassMutual
Before her current position, Susan Cicco was the Head of Human Resources & Employee Experience at MassMutual from 2019 to 2024. Prior to that, she served as the Head of Human Resources & Strategic Communications from 2017 to 2019, marking over 7 years of leadership within the company.
Education and Expertise
Susan Cicco studied at Bryant University, where she earned a Bachelor of Science in Business Administration with a concentration in Actuarial Mathematics between 1989 and 1993. Her strong background in actuarial mathematics complements her extensive expertise in business administration and HR.
Professional Background
Susan Cicco has developed a robust professional background with over 7 years at MassMutual, holding various leadership roles in human resources and strategic communications. Her career progression showcases her ability to manage and improve HR processes, as well as her strategic insight in communication.