Susan Gibbs
About Susan Gibbs
Susan Gibbs is a Call Center Specialist at MassMutual in the United States with over 20 years of experience in customer service and administrative roles. She has previously worked in various capacities at MassMutual Financial Group and has a background in food service management.
Current Role at MassMutual
Susan Gibbs is currently working as a Call Center Specialist at MassMutual in the United States. With over 20 years of experience in customer service and administrative roles, she brings a wealth of expertise to her position. Her extensive background in both financial services and administrative functions makes her a valuable asset to the company.
Previous Work Experience
Susan Gibbs has held several significant roles throughout her career. She worked at Initial Management Corp. d/b/a Dunkin' Donuts as an Administrative/Accounting Office professional from 2011 to 2016, amassing five years of experience in this position. Before that, she served MassMutual Financial Services as a Testing Specialist for ten years from 1999 to 2009. Additionally, she worked for MassMutual Financial Group as a Customer Service Analyst from 1999 to 2007. Susan also has a decade of experience as an Administrative Assistant at Guy W. Donahue, III, CLU from 1989 to 1999.
Education and Training
Susan Gibbs has a strong educational background that complements her extensive work experience. She studied Food Service Management at Holyoke Community College, where she earned an Associate of Arts and Sciences (AAS) degree from 2009 to 2011. Susan is also a graduate of Ludlow High School, having completed her studies there from 1976 to 1980.
Career in Financial Services
Susan Gibbs began her career in the financial services industry in 1989. Over the years, she has accumulated substantial experience in customer service, administrative, and accounting roles. Her work at MassMutual Financial Group, where she served in various capacities for a combined total of over 18 years, has equipped her with in-depth knowledge and skills pertinent to the financial services sector.
Customer Service and Administrative Expertise
With more than 20 years in customer service and administrative positions, Susan Gibbs has developed a strong aptitude for managing customer relationships and handling administrative duties. Her comprehensive background includes roles that required both customer-facing interactions and behind-the-scenes administrative support, making her highly versatile in these domains.