Susan Oxley
About Susan Oxley
Susan Oxley is a Director at MassMutual Financial Group with over 25 years of experience in the insurance industry, specializing in operations management and process improvement.
Current Role at MassMutual Financial Group
Susan Oxley serves as the Director at MassMutual Financial Group. Her role entails extensive oversight, management, and strategic planning within the organization, utilizing her vast experience in the insurance industry. She concurrently holds the position of Associate Director at MassMutual, where she applies her skills and knowledge in managing multiple operational areas efficiently.
Previous Experience at Travelers Life & Annuity
From 2004 to 2005, Susan Oxley worked as a Manager in Annuity Services at Travelers Life & Annuity. In this role, she was responsible for managing the operations related to annuity services, leveraging her managerial skills and industry expertise to drive efficiency and service delivery.
Leadership at Phoenix Life Insurance Company
Susan Oxley had a long tenure with Phoenix Life Insurance Company, serving from 1983 to 2004. In her 21 years at the company, she held managerial responsibilities, overseeing various operational areas including life new business and long-term care claims, group medical claims, and annuity new business and payment services.
Educational Background
Susan Oxley studied Business Administration at the Isenberg School of Management, UMass Amherst. She earned her Bachelor of Science degree from 1979 to 1983. Additionally, she attended Greenfield Senior High School, paving the way for her higher education and subsequent career in the insurance industry.
Industry Expertise and Certifications
With over 25 years in the insurance industry and 17 years of experience managing various operations areas, Susan Oxley is well-versed in overseeing insurance operations. She is also a certified Six Sigma Green Belt, demonstrating her commitment to process improvement and operational excellence.