Swati Patkar
About Swati Patkar
Swati Patkar is the Director of Fraud Prevention Technology at MassMutual, with a background in software engineering and product management.
Company
Swati Patkar is currently employed at MassMutual, a prominent financial services firm. At MassMutual, a company known for its emphasis on protecting clients' financial well-being, she holds the significant role of Director of Fraud Prevention Technology.
Title
Swati Patkar serves as the Director of Fraud Prevention Technology, overseeing initiatives aimed at safeguarding against fraud. Before attaining this role, she held various positions within the same company, including Product Management Director and Scrum Master / Product Owner / Project Manager.
Education and Expertise
Swati Patkar pursued her Bachelor of Engineering in Computer Science at Mumbai University from 1997 to 2001. Her academic background in computer science has provided a strong foundation for her career in technology and fraud prevention.
Background
Swati Patkar has accumulated a diverse range of experiences across multiple organizations. Her career commenced at Patni Computer Systems Ltd, where she served as both Software Engineer and Senior Software Engineer. She later joined St. Jude Medical as a Senior Software Engineer and moved on to Fidelity Investments and Merkle as a Business Systems Analyst. Her tenure at MassMutual began in 2018, transitioning through different roles until she became the Director of Fraud Prevention Technology.
Achievements
Swati Patkar has led significant projects including the creation of the Digital Experience Innovation Sprint program. She spearheaded the development of fraud prevention technologies that successfully prevented 90% of customer account takeover attempts, protecting $68.8M in customer account value. Under her leadership, authentication tools for voice and digital channels were launched, achieving an 84% successful authentication rate. She also defined a long-term AI strategy for fraud prevention and managed a budget exceeding $3.5M effectively, earning a 97% manager effectiveness and employee engagement rating.