Swhana Bagley
About Swhana Bagley
Swhana Bagley is a Claim Director and Senior Operational Business Leader at Massmutual Financial Group in Springfield, Massachusetts, with extensive experience in process improvement and staff development.
Title
Swhana Bagley holds the title of Claim Director, Senior Operational Business Leader, as well as Call Center Director, Operational Business Leader, at Massmutual Financial Group in Springfield, Massachusetts, United States.
Current Role at Massmutual Financial Group
Swhana Bagley is currently working at Massmutual Financial Group, where she serves as Claim Director, Senior Operational Business Leader, and Call Center Director, Operational Business Leader. In these roles, she oversees both tactical and strategic projects, contributing to the development of strategies, business goals, and measures. Her responsibilities include facilitating interdepartmental relationships and driving change resulting in increased efficiency, overall performance results, and cost containment.
Previous Experience
Before her current roles, Swhana Bagley worked at Massmutual Financial Group as an Associate Director from 1998 to 2012. During her 14-year tenure in this position, she accumulated valuable experience that has shaped her leadership and operational management skills in the financial services industry.
Education and Licenses
Swhana Bagley earned her Bachelor's degree in Business Administration and Management from Bay Path University in 2013. Additionally, she holds a FINRA Series 6 License since May 2003 and a FINRA Series 26 License since July 2007. These credentials underscore her expertise and compliance with regulatory standards in the financial services industry.
Skills and Expertise
Swhana Bagley has a proven track record in process improvement, staff development, and customer retention within the insurance and financial services industry. Recognized as a strong people leader and seasoned advocate for the customer, she excels in facilitating interdepartmental relationships and achieving objectives. Her ability to drive change has resulted in increased efficiency, overall performance results, and cost containment.