Tabitha Yerkes
About Tabitha Yerkes
Tabitha Yerkes is a Sr Vendor Services Analyst at MassMutual Financial Group in Springfield, Massachusetts, responsible for overseeing vendor audits, managing system access, and coordinating privacy breach activities.
Professional Role at MassMutual Financial Group
Tabitha Yerkes serves as a Sr Vendor Services Analyst at MassMutual Financial Group in the Springfield, Massachusetts area. In her role, she manages multiple key functions including vendor system access for internal users, ensuring state-by-state certification for accessing Motor Vehicle Records (MVRs), and overseeing vendor audits to ensure HIPAA compliance. She also serves as the primary point person for vendor sites, automated feeds, and web certifications.
Educational Background
Tabitha Yerkes has a diverse educational background with studies in both Business Administration and Medical Lab Technology. She attended American International College, where she focused on Business Administration and Management for a year from 1997 to 1998. Prior to that, she completed a two-year program in Medical Lab Technology at Springfield Technical Community College from 1989 to 1991.
Vendor Management and Compliance
In her capacity as Sr Vendor Services Analyst, Tabitha Yerkes is responsible for overseeing vendor audits to ensure compliance with HIPAA and other contractual requirements. She handles the resolution of vendor complaints from both field and internal users and manages the access permissions for vendor systems. Additionally, she coordinates privacy breach activities in collaboration with the Legal, Compliance, and Special Investigations units.
Training and Support
Tabitha Yerkes provides essential training on vendor portals and reporting to both internal MassMutual users and external partners like NBC’s and DDC Brokerage. She engages with the New Business Community and Practice calls to share best practices for obtaining medical requirements and participates in New Business Ambassador calls to update on vendor capabilities. Her role includes acting as the liaison for system changes with vendors and supporting production-related issues.
Budget and Billing Management
Tabitha Yerkes is responsible for overseeing monthly vendor billing reconciliation and tracking the budget and expenses related to vendor services. Her work ensures accurate financial management and aligns with MassMutual's strategic objectives. Tabitha also engages in problem-solving activities as needed to maintain operational efficiency.