Tommy Lam
About Tommy Lam
Tommy Lam is a Case Management Specialist at MassMutual Financial Group with extensive experience in customer service and team engagement.
Title
Tommy Lam is currently a Case Management Specialist at MassMutual Financial Group. Based in the Springfield, Massachusetts Area, he manages various case-related duties within the organization.
Professional Background
Tommy Lam has a longstanding career with MassMutual Financial Group in various roles. His previous positions include Operational Specialist from 2015 to 2018, Operation Support Specialist (contract-temp) from 2014 to 2015, Business Consultant (contract-temp) from 2013 to 2014, and Operation Support Representative (contract-temp) from 2011 to 2013. In addition, he served as a Staff Sergeant at Air National Guard from 2003 to 2013 in the Westfield, Massachusetts Area.
Education and Expertise
Tommy Lam holds a Bachelor of Applied Science (B.A.Sc.) in Biochemistry from the University of Massachusetts, Amherst, completed between 2005 and 2008. He also earned a B.A.Sc. in General Biology from the University of Massachusetts Boston between 2003 and 2004. Additionally, he studied Jet Engine Technology at Air Force Technical School from 2004 to 2005. He is an alumnus of Springfield Central High School, where he graduated in 2003 with a solid academic record.
Achievements and Responsibilities
At MassMutual Financial Group, Tommy Lam played a crucial role in creating the Collaboration Council with the Leadership Explorer Club. He is responsible for monitoring call trends and escalation requests and generating dynamic trending reports. His extensive experience in customer service includes driving team engagement and morale while maintaining high production levels. Known for his broad problem-solving skills, he is recognized as an effective team player.