Trent Wilson
About Trent Wilson
Trent Wilson is the Senior Operations Director of Digital Operations at MassMutual Strategic Distributors, with over 15 years of expertise in the life insurance industry and a background in relationship management and customer retention.
Title and Current Role
Trent Wilson is currently serving as the Senior Operations Director for Digital Operations at MassMutual Strategic Distributors in Bloomfield, CT. In this role, he oversees digital operations and is responsible for streamlining organizational strategies and infrastructure to enhance efficiency and productivity.
Previous Work Experience at MetLife
Trent Wilson worked at MetLife for 11 years, from 2005 to 2016, as a Sr. Elite Service Consultant. During his tenure, he focused on relationship management and customer retention, and he gained valuable experience in service consultation and organizational improvement.
Education and Academic Background
Trent Wilson studied at Central Connecticut State University from 1999 to 2003. He earned a Bachelor of Arts in Communication with a minor in Marketing. His studies emphasized Public Relations and Image Management, providing him with a solid foundation in communication strategies.
Expertise in Life Insurance Industry
With over 15 years of expertise in the life insurance industry, Trent Wilson specializes in refining organizational strategies and improving infrastructural efficiency. He has demonstrated proficiency in identifying areas needing support and implementing effective mitigation techniques, consistently aiming to enhance productivity.
Skills in Leadership and Training
Trent Wilson is known for his effective leadership in business procedure consultation. He provides comprehensive training procedure manuals to facilitate the implementation of new workflows. His ability to manage change and re-engineer processes has been consistently praised by colleagues and management.