Vanessa R. Jackson, Shrm Cp
About Vanessa R. Jackson, Shrm Cp
Vanessa R. Jackson, SHRM-CP, is the Head of People Services at MassMutual. She has extensive experience in HR and people operations, having worked at Zillow, Boston Consulting Group, and Healthfirst, among others.
Current Position at MassMutual
Vanessa R. Jackson currently holds the position of Head of People Services at MassMutual. In this role, she has been instrumental in driving cultural transformation initiatives that focus on employee engagement and retention. Operating in a hybrid work model, she leads efforts to enhance the efficacy of HR services and streamline processes.
Previous Role at Zillow
Before joining MassMutual, Vanessa R. Jackson served as the Senior Manager of People Operations at Zillow from 2021 to 2022. During her tenure, she developed and executed a comprehensive talent management program that significantly reduced employee turnover. Her contributions were pivotal in optimizing HR operations and improving overall employee satisfaction.
Experience at Boston Consulting Group
At Boston Consulting Group (BCG), Vanessa R. Jackson worked as HR Transformation Manager and Core HR Product Owner from 2019 to 2021. In this role, she implemented a comprehensive change management strategy that streamlined HR processes and improved organizational efficiency. She also played a key role in developing and implementing HR technology solutions.
Workday Integration at Healthfirst
Vanessa R. Jackson held multiple roles at Healthfirst from 2015 to 2019, including Workday Product Owner and Delivery Lead, as well as HR Business Partner Senior Specialist. She successfully led the integration of Workday HR systems, significantly enhancing the company's HR capabilities and user experience. Her leadership extended across various HR functions, contributing to operational efficiency and employee satisfaction.
Educational Background
Vanessa R. Jackson has a diverse and comprehensive educational background. She earned a Bachelor's degree in Philosophy from Boston College, where she also facilitated the AHANA Outreach Program to promote diversity and inclusion within the student admissions process. Additionally, she participated in a Study Abroad Program at Rhodes University and completed her high school education at The Cambridge Matignon School.