Veronica Pace
About Veronica Pace
Veronica Pace is the Client Engagement Manager at MassMutual in Los Angeles, California, where she manages CRM data, advisor leads, and assists with marketing efforts.
Title
Veronica Pace holds the title of Client Engagement Manager at MassMutual. Her role is based in Los Angeles, California, United States.
Company
Veronica Pace is currently working at MassMutual in Los Angeles, California. She previously held the position of Business Resource Coordinator at the same company from 2016 to 2020.
Education and Expertise
Veronica achieved a Bachelor of Arts (BA) in Communications Studies from California State University, Northridge, where she studied from 2005 to 2008. Her academic background also includes a BA in Communication and Media Studies from the same institution during the same period.
Professional Experience
Veronica has held multiple roles throughout her career. Before her current position at MassMutual, she worked as a Business Resource Coordinator at MetLife from 2015 to 2016 and as a Receptionist at Weitz & Luxenberg PC in 2015. She has also served as an Administrative Assistant at JAMS in 2014 and as a File Clerk/Receptionist/Calendar Clerk at Testan Law from 2012 to 2013. Her earlier experience includes working as a Promotions Assistant at CBS Radio from 2009 to 2012.
Current Role Responsibilities
In her current role as Client Engagement Manager, Veronica manages the CRM client record data and advisor leads to increase sales efficiency at MassMutual. She prepares reports and analyzes call center data to improve processes, assists with advisor marketing initiatives—including social media, email marketing, and database management through Salesforce and Advisor 360—and conducts weekly and bi-weekly meetings with team members to improve workflow. Veronica is a major stakeholder in the firm's largest program, managing it in collaboration with Managing Directors.