Wanda Brown
About Wanda Brown
Wanda Brown is the Insurance Operations Director at MassMutual, overseeing a team in the Life Service Call Center in the Springfield, Massachusetts Metropolitan Area.
Title and Current Role
Wanda Brown is the Insurance Operations Director at MassMutual, working in the Springfield, Massachusetts Metropolitan Area. In her role, she manages a team of 16 associates and 2 consultants in the Life Service Call Center for the Specialty Team. Wanda oversees the servicing of Variable and Universal Life policies, Inforce Illustrations, EZ App, and Executive Benefits. She is responsible for providing feedback and input into the development of workflows, procedures, and changes to call center practices. Wanda actively drives Quality Assurance and Customer Satisfaction initiatives and ensures delivery on service commitments while resolving escalated or complex requests.
Previous Experience at Symmetry Partners, LLC
Before joining MassMutual, Wanda Brown held various positions at Symmetry Partners, LLC in Glastonbury, CT. She began as a Client Service Representative from 2007 to 2011. She then served as Supervisor of Client Services and New Business from 2011 to 2014. She was later promoted to Director of Operations, a role she held from 2014 to 2020. During her tenure, she gained comprehensive experience in client service operations and team management.
Role at Open Solutions / Fiserv
Wanda Brown worked at Open Solutions, now part of Fiserv, as a Client Care Operations Specialist from 2005 to 2007 in Glastonbury, Connecticut. In this role, she was involved in client care operations, providing specialized support and ensuring client satisfaction.
Education and Expertise
Wanda Brown earned her Bachelor of Science in Human Resources Management/Personnel Administration, General from Albertus Magnus College, completing her studies between 2019 and 2023. This educational background has equipped her with a strong foundation in managing personnel and human resources, contributing greatly to her role in operations and team management.