Belinda Russell
About Belinda Russell
Belinda Russell is the Senior Director of the Health and Life Sciences Vertical at Mastek, with extensive experience in IT product ownership, business process analysis, and change management.
Company
Belinda Russell is currently a Senior Director at Mastek, where she oversees the Health and Life Sciences Vertical. In her role, she is responsible for driving overall account growth through business development, talent management, oversight of delivery work, and thought leadership. Belinda also manages engagement risk, project economics, planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in from top management levels at the client.
Previous Experience
Before joining Mastek, Belinda Russell worked at Banner Health as the Senior IT Product Owner - CRM and Customer Engagement for six years. Her responsibilities included defining the overall member, provider, and patient experience and communication preferences. Earlier in 2017, she served as a Business Process Analyst at McKesson for three months. From 2014 to 2017, Belinda worked as a Lead Consultant - Change Management and Organizational Readiness at Kivala-HR. Additionally, she spent five years from 2008 to 2013 at Xerox as a Customer Care Operations Manager.
Education and Expertise
Belinda Russell studied at Indiana State University, where she completed a Communication Studies program from 1999 to 2004. Her expertise spans various technical tools and platforms, including CRM, EMR, ERP, cloud tenets, digital engagement, Salesforce communities, IT case management, call center software, middleware, and CI/CD. Her technical proficiency has enabled her to integrate systems and platforms successfully and create seamless pathway integrations within Salesforce multi-tenant clouds.
Skills and Responsibilities
Belinda Russell is skilled in developing case studies and training materials, delivering leading practices, delivery templates, and point of view papers at Mastek. She plays a critical role in driving account growth, managing engagement risks, and planning and budgeting for projects. Her responsibilities also extend to talent management and overseeing delivery work. Belinda ensures the successful integration of systems, creating seamless user experiences and achieving client buy-in at top management levels.