Chandni Dhanuka
About Chandni Dhanuka
Chandni Dhanuka is a Senior Agile Business Analyst at Mastek, working for NHSBSA in Mumbai, with extensive experience in process optimization and stakeholder management across various domains.
Current Role at Mastek
Chandni Dhanuka is currently serving as a Senior Agile Business Analyst at Mastek. She is working on a project for the NHSBSA based in Mumbai, Maharashtra, India. In her role, she leads data analysis and is responsible for reducing customer complaints and increasing customer satisfaction by 20-25%. She has also been instrumental in reducing the operational workload by 30% through the automation of key business processes.
Previous Work Experience
Before her current role, Chandni Dhanuka worked as a Senior Agile Business Analyst at Mastek for the SLC in the United Kingdom from 2017 to 2019. Prior to that, she was a Business Analyst for Benow, a payment startup, and a Business Analyst Trainee for the Innovation Team at Mastek in Mumbai. Her other roles include Wealth Manager at Tata Capital, Equity Research Analyst Trainee at NVS Brokerage Pvt. Ltd., Summer Intern at Bank of India, and Asst. Telecom Engineer Trainee at Valued Technocrat Pvt. Ltd.
Educational Background
Chandni Dhanuka holds a PGDBM from NL Dalmia Institute Of Management Studies & Research, Mumbai, which she completed from 2013 to 2015. Additionally, she earned a B.Tech degree from BPUT, Odisha, between 2008 and 2012. She completed her Senior High School at DAV Public School, Kalinga, Odisha, and her High School at Saint Lawrence School, Odisha.
Skills and Expertise
Chandni Dhanuka has extensive experience working with international and Indian customers in Banking & Financial Services, E-Commerce, and Healthcare over the last 7 years. Her skills include requirements elicitation through brainstorming sessions, design thinking workshops, and user interviews. She is proficient in prototyping, creating user journeys, and feature mapping, all of which contribute to refining the product backlog. Chandni is also skilled in process optimization using Lean methodology and excels at stakeholder management and effective communication at all organizational levels.
Project Management and Stakeholder Engagement
In her capacity as a Senior Agile Business Analyst, Chandni Dhanuka has jointly created service roadmaps across multiple product teams with senior stakeholders and has been involved in the entire lifecycle of product delivery. She has prepared product backlogs and planned release timelines while analyzing Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) scores to enhance customer journeys. Furthermore, she has experience in creating release plans for both private and public beta programs across diverse products.