Cheryl Hartley
About Cheryl Hartley
Cheryl Hartley is the ITSM Director (VP) for Secure Government Services at Mastek in the United Kingdom, with a notable career in service management roles at Blockdaemon and HM Revenue & Customs.
Current Role at Mastek
Cheryl Hartley is the ITSM Director (VP) of Secure Government Services at Mastek in the United Kingdom. In her role, she oversees strategic initiatives and service management operations, particularly focused on secure government projects.
Previous Experience at Blockdaemon
Cheryl Hartley worked as the Service Management Director at Blockdaemon. During her tenure from 2022 to 2023, she was responsible for overseeing service management processes and ensuring operational efficiency within the organization.
Roles at HM Revenue & Customs
Cheryl Hartley held several significant roles at HM Revenue & Customs (HMRC) in Newcastle upon Tyne, UK. From 2015 to 2022, she served as the Deputy Director of Service Management, Head of Service Management, and Senior Incident & Event Manager. She played a crucial role in enhancing cross-department collaboration and leading the development of in-house capabilities for key IT services.
Achievements and Awards
Cheryl Hartley was awarded the IT Service and Support Professional of the Year at the UK IT Industry Awards in 2020. She was instrumental in enabling HMRC to achieve significant improvements in cross-department collaboration, IT service management, and cost efficiencies. Her initiatives included the implementation of ServiceNow, which facilitated automation, reduced duplication, and improved data exploitation.
Early Career at Child Maintenance and Enforcement Commission
At the Child Maintenance and Enforcement Commission, Cheryl Hartley worked in various civil service posts from 2000 to 2012. She then served as Implementation Project Manager from 2012 to 2015, contributing to multiple projects and operational improvements in Newcastle upon Tyne, UK.