James Turner
About James Turner
James Turner is a Senior User Researcher at Mastek, specializing in ethnographic research within the healthcare sector and focusing on improving emergency care triage services for NHS Digital.
Current Role at Mastek
James Turner is currently serving as a Senior User Researcher at Mastek, working remotely. In this role, he leverages his extensive background in UX research and ethnographic studies to contribute to various projects. He is particularly focused on improving emergency care triage services for NHS Digital, utilizing his expertise in the healthcare sector.
Past Experience in UX Research and Consulting
James Turner has a rich history of roles in UX research and consulting. He worked as a Senior UX Researcher at Hanno for 11 months in 2018 and as a Senior UX Consultant at Aviva in Norwich from 2015 to 2016. Additionally, he served as a UX Consultant - User Research at KennedyTurner for 4 years, operating on a global scale. His other consultation roles include working at 15Five and Sparo for 11 months each in 2014.
Educational Background
James Turner holds a diverse educational background. He earned an MRes in Healthcare & Design from the Royal College of Art, with a focus on Design and Visual Communications, studying from 2016 to 2018. Furthermore, he obtained a Foundation Certificate in Advertising from IPA between 2011 and 2012, and a 2:1 degree in Politics from the University of East Anglia, where he studied from 2006 to 2009. His early education includes A Levels in Psychology from Grantham College, completed from 2004 to 2006.
Expertise in Ethnographic Research
James Turner specializes in ethnographic research, particularly within the healthcare sector. His current work involves improving emergency care triage services for NHS Digital. This specialization allows him to deeply understand user needs and behaviors, ensuring that his research leads to impactful and user-centered design solutions.
Interest in Cargobikes
James Turner has a notable interest in cargobikes, an aspect highlighted in his professional headline. This interest demonstrates his inclination towards innovative and sustainable forms of transportation, complementing his broader professional focus on user experience and design.