Jeremy M.
About Jeremy M.
Jeremy M. is a Service Delivery Manager at Mastek with over 15 years of experience in service delivery and customer-focused roles.
Professional Experience at Mastek
Jeremy M. currently serves as a Service Delivery Manager at Mastek. In this role, he focuses on overseeing the delivery of high-quality services to clients by managing teams effectively and ensuring that service delivery processes are aligned with client expectations. His role involves continuous monitoring and improvement of service levels to maintain customer satisfaction.
Previous Role at the Department of Health and Social Care
From 2020 to 2021, Jeremy M. worked at the Department of Health and Social Care as an Incident Response Manager. During his tenure, he was responsible for managing and responding to incidents, ensuring minimal disruption to service delivery. He operated within the London, England Metropolitan Area, where he played a critical role in the department's operational continuity.
Career at Cisco
Between 2018 and 2020, Jeremy M. held the position of High Touch Service Delivery Manager at Cisco in London, Greater London. His responsibilities included managing high-profile client relationships and ensuring the seamless delivery of services. He worked closely with clients to understand their needs and tailored service solutions to meet those requirements.
Industry Experience in Investment Banking and Insurance
Jeremy M. has extensive experience in the Investment Banking and Insurance sectors. He served as a Service Delivery Manager at BNP Paribas from 2014 to 2015 and as a Service Relationship Manager at Towergate Insurance from 2016 to 2017. At BNP Paribas, he also worked as a Data Centre Shift Leader / Incident Manager for 14 years, where he managed data centre operations and incident management processes.
Educational Background
Jeremy M. attended Park High School from 1980 to 1984, where he achieved 4 O Levels. His foundational education has been a stepping stone for his career in service delivery and operations management.