Muthuselvan Renganathan
About Muthuselvan Renganathan
Muthuselvan Renganathan is the Global Head CX at Mastek in the United Arab Emirates, with extensive experience in customer experience solutions and digital transformation projects across various industries.
Current Position at Mastek
Muthuselvan Renganathan is currently serving as the Global Head CX at Mastek in the United Arab Emirates. In his role, he oversees customer experience strategies, initiatives, and projects designed to elevate client satisfaction and operational efficiency across Mastek's global operations.
Previous Roles at Oracle
Muthuselvan Renganathan previously worked at Oracle as the CX Lead - Oracle Consulting from 2020 to 2022 in the United Arab Emirates. Before that, he was the Principal Sales Consultant - CRM from 2008 to 2013 in the UAE and the Principal Consultant at Oracle India from 2007 to 2008. His tenure at Oracle saw him leading numerous customer experience transformations, primarily focusing on CRM solutions.
Experience at TransSys Solutions
From 2014 to 2020, Muthuselvan Renganathan was the Director - Customer Experience Solutions at TransSys Solutions in Dubai. Prior to that, he served as the Practice Head - CxM Solutions from 2013 to 2014. His responsibilities included overseeing the delivery and implementation of CX strategies and projects for diverse clients across various sectors.
Educational Background
Muthuselvan Renganathan holds an MBA in Marketing from the National Institute of Technology, Tiruchirappalli, which he completed between 1998 and 2000. His formal education laid the foundation for his subsequent roles in customer experience management and consultancy.
Significant Projects and Initiatives
Throughout his career, Muthuselvan Renganathan has led numerous impactful projects, including the implementation of Oracle Sales, Service, Marketing, and SRM cloud solutions for a flagship airline and a large bank in Africa. He has also facilitated Oracle CX cloud solutions for several real estate customers in the Middle East and is currently managing a multi-country rollout for a telecom company in Africa. Additionally, he is developing a real-time marketing solution leveraging data science tools and BOTs.