Robert Ellin
About Robert Ellin
Robert Ellin is a Service Operations and Support professional at Mastek UK Ltd., working in the NHS Service Operations Centre.
Current Role at Mastek UK Ltd
Robert Ellin currently works at Mastek UK Ltd. in the NHS Service Operations Centre, specializing in Service Operations and Support. He provides technical operations support for non-acute NHS clinics, as part of the BT Local Service Provider contract. Additionally, he responds to alerts from monitoring tools like Topaz, Omnibus, and HSCIC's NMS Book of Views, ensuring any issues are swiftly analyzed and addressed.
Previous Experience at HP Enterprise Services
Robert Ellin has extensive experience at HP Enterprise Services. From 2012 to 2013, he worked as an Information Analyst - BI Capability (Applications Support) in Sheffield, UK. Prior to that, from 2009 to 2012, he served as an Information Analyst - BI Capability (Applications Development). His work at HP included involvement in the full development lifecycle, supporting critical ETL batches, and providing live application support, adhering to ITIL service management best practices.
Early Career at Electronic Data Systems
Robert Ellin started his career at Electronic Data Systems (EDS), first as a Modern Apprentice from 1999 to 2002, where he studied and gained NVQ Level 2 and Level 3 certifications in software creation and IT systems development. He then worked as an Information Associate - BI Capability (Application Development) from 2003 to 2009. During this period, he supported the development and maintenance of software applications and was involved in various stages of the development lifecycle.
Educational Background
Robert Ellin's educational background includes studying at the UK EDS Modern Apprentice Programme. He completed NVQ Level 2 in Software Creation from 1999 to 2000 and NVQ Level 3 in Developing IT Systems from 2000 to 2003. Additionally, he studied Customer Services at Steel Training Ltd, achieving an NVQ Level 2 certification in 1998.
Technical Skills and Tools Utilized
Robert Ellin has a comprehensive skill set in service operations, application support, and development. He is proficient in performing root cause analysis using tools such as Event Viewer and Performance Monitor. He monitors service queues, responds to service calls, and creates RFCs for software updates or service improvements. His expertise also includes utilizing Windows PowerShell to create and maintain scripts for operational investigations and improving support processes.