Shamik Vyas
About Shamik Vyas
Shamik Vyas is a Project Manager at Mastek with over 17 years of experience in BPO and KPO sectors, specializing in client/vendor management and customer service.
Current Role at Mastek
Shamik Vyas currently holds the position of Project Manager at Mastek. In this capacity, he is responsible for overseeing the implementation and execution of various projects. His role involves coordinating with different teams to ensure project deliverables are met and that the projects are completed within scope, time, and budget constraints. He also manages the day-to-day operations and provides strategic direction to achieve set objectives.
Past Experience at Etech Global Services
From 2019 to 2021, Shamik Vyas worked at Etech Global Services as an Account Leader. During his tenure, he was responsible for managing client accounts, ensuring customer satisfaction, and optimizing account performance. His role required strong leadership skills and the ability to manage multiple client relationships effectively. He played a pivotal role in maintaining high-quality service delivery standards and achieving organizational goals.
Operations Management at MeasureOne
Shamik Vyas served as Operations Manager at MeasureOne from 2017 to 2019 in Ahmedabad, Gujarat, India. In this role, he managed the day-to-day operations of the company, ensuring efficient processes and high-quality output. His responsibilities included process optimization, team management, and problem-solving to enhance operational effectiveness. His experience in operations management greatly contributed to streamlining various functions within the organization.
Customer Service Leadership at Amazon
At Amazon, Shamik Vyas held the position of Customer Service Manager from 2014 to 2016 in the Pune Area, India. His role focused on managing the customer service team and ensuring high levels of customer satisfaction. He was responsible for developing and implementing customer service policies and procedures, training staff, and handling escalated customer issues. His efforts were aimed at improving the overall customer experience and achieving service excellence.
Educational Background in Commerce
Shamik Vyas completed his Bachelor of Commerce (B.Com.) with a focus on Advanced Accounting and Auditing from H.L. Institute of Commerce between 1999 and 2002. This three-year program provided him with a strong foundation in accounting principles, financial analysis, and auditing practices. His academic background has been instrumental in his understanding of financial operations and management in his various roles.