Shamik Vyas, Itil®
About Shamik Vyas, Itil®
Shamik Vyas is a Project Manager at Mastek with over 19 years of experience in ITES, specializing in Oracle Fusion service delivery, client and vendor relationships, and contact center operations.
Title
Shamik Vyas is currently employed at Mastek as a Project Manager.
Professional Experience at Etech Global Services
Shamik Vyas worked at Etech Global Services as an Account Leader from 2019 to 2021. During this period, he was responsible for managing client and vendor relationships across multiple industries.
Professional Experience at MeasureOne
From 2017 to 2019, Shamik Vyas served as an Operations Manager at MeasureOne in Ahmedabad, Gujarat, India. He played a critical role in managing operational aspects and contributed to the company's growth.
Professional Experience at Amazon
Shamik Vyas was a Customer Service Manager at Amazon from 2014 to 2016, based in the Pune area, India. His role involved enhancing customer service operations and implementing best practices to improve customer satisfaction.
Professional Experience at ADP
Between 2007 and 2014, Shamik Vyas worked at ADP as an Assistant Manager - Operations in the Pune area, India. He managed operations with a focus on efficiency and service delivery.
Professional Experience at HSBC
From 2003 to 2007, Shamik Vyas was involved in credit and risk management at HSBC in the Hyderabad area, India. He handled critical aspects of credit control and risk assessment.
Educational Background
Shamik Vyas completed his Bachelor of Commerce (B.Com.) in Advance Accounting and Auditing from H.L. Institute of Commerce, where he studied from 1999 to 2002.
Expertise in Oracle Fusion Service Delivery
Shamik Vyas has an extensive background in Oracle Fusion service delivery, which has been a significant part of his professional expertise.
Experience in ITES
With over 19 years in the IT-enabled services (ITES) industry, Shamik Vyas boasts a robust career managing various roles in contact center operations and customer service.