Vivek Goydani
About Vivek Goydani
Vivek Goydani is a Senior Service Manager at Mastek UK in Leeds, United Kingdom, with extensive experience in managing and delivering insurance and financial systems across multiple countries.
Current Position
Vivek Goydani holds the position of Senior Service Manager at Mastek UK, located in Leeds, United Kingdom. In this role, he is accountable for leading the Service Management function in both the UK and India. His responsibilities include overseeing various service management processes, such as Operations, Incident, Problem, Change, Configuration, Transition, and Release management. He ensures seamless collaboration between onshore and offshore service teams, manages team performance against KPIs, and serves as the primary escalation point for customers.
Previous Roles at Mastek UK
Before his current role, Vivek Goydani has held multiple positions at Mastek UK. From 2014 to 2015, he worked as a Service Delivery Lead for 8 months. From 2010 to 2014, he was a Senior Software Specialist for 4 years. His consistent performance and contributions in these roles set the foundation for his current position as Senior Service Manager.
Early Career
Vivek Goydani began his professional journey at IBM as a System Engineer in the Kolkata Area, India, where he worked for 3 months in 2007. He then transitioned to Mastek Ltd in the Mumbai Area, India, where he served as a Software Engineer from 2008 to 2010. His early career experiences provided him with a strong foundation in software engineering and system management.
Education and Qualifications
Vivek Goydani pursued his Bachelor's degree in Computer Science at Walchand College of Engineering, Vishrambag, from 2003 to 2007. He also attended B F Damani High School, where he studied Computer Science and achieved a qualification as a Software Engineer. His academic background in Computer Science has been integral to his professional growth and expertise.
Industry Experience and Specializations
Vivek Goydani has extensive experience managing and delivering insurance and financial systems across multiple countries, including the UK, Poland, Romania, Czech Republic, Slovakia, Hungary, Lithuania, Bulgaria, and Mexico. He has simultaneously managed multiple software applications used in 8 countries, serving thousands of users and millions of customers. His role involves ensuring process awareness, SLA compliance, and quality releases, as well as focusing on continuous improvement in program efficiency and margin achievement.