Derrick Arakaki
About Derrick Arakaki
Derrick Arakaki serves as the Head of Customer Success at Material Security, a position he has held since 2023. He has extensive experience in customer success roles, including previous positions at BigPanda, SAP, and Adobe.
Current Role at Material Security
Derrick Arakaki serves as the Head of Customer Success at Material Security. He has held this position since 2023, contributing to the company's focus on enhancing customer satisfaction and success. His role involves overseeing customer success strategies and ensuring that clients receive optimal value from the company's offerings.
Previous Experience at BigPanda
Before joining Material Security, Derrick Arakaki worked at BigPanda as the Vice President of Customer Outcomes from 2020 to 2023. In this role, he managed customer success management, value and adoption strategies, and support services. His tenure at BigPanda lasted three years and was based in Seattle, Washington.
Career Background in Customer Success
Derrick Arakaki has extensive experience in customer success management. He held various leadership positions, including Vice President of Global Customer Success & Renewals at SAP from 2019 to 2020, and Vice President of Global Customer Success & Renewals at Gigya from 2016 to 2018. His background also includes roles at Adobe, where he served as Director of Global Customer Success Management and Director of Enterprise Account Management.
Educational Background
Derrick Arakaki studied at the University of Washington, where he earned a Bachelor of Arts in Economics from 1988 to 1993. He also attended Gonzaga University for one year and completed his high school education at Central Kitsap High School from 1985 to 1987.
Experience in Technology and Management
Derrick Arakaki has a solid background in technology and management roles. He worked as a Senior Product Manager at Amazon from 2005 to 2007 and held the position of Director, Strategic Account Management at Omniture, which was acquired by Adobe, from 2007 to 2008. His diverse experience spans various aspects of customer success and product management.