Esther Disbot
About Esther Disbot
Esther Disbot serves as the Head of Product Support at Material Security, a position she has held since 2024. She has extensive experience in technical support and customer solutions, having previously worked at companies such as 15Five, Twilio, and Intuit.
Current Role at Material Security
Esther Disbot serves as the Head of Product Support at Material Security, a position she has held since 2024. In this role, she is responsible for overseeing product support operations, ensuring that customer inquiries and issues are addressed effectively. Her leadership in this capacity contributes to the overall customer experience and satisfaction with Material Security's products.
Previous Experience at 15Five
Prior to her current role, Esther Disbot worked at 15Five as the Senior Director of Support from 2022 to 2024. During her tenure, she managed support teams and strategies to enhance customer engagement and service delivery. Her experience at 15Five equipped her with valuable insights into customer support dynamics in a remote work environment.
Professional Background at Twilio
Esther Disbot held multiple positions at Twilio, including Senior Manager of Technical Support from 2019 to 2022 and briefly as Director of Technical Support in 2022. In these roles, she focused on improving technical support processes and team performance, contributing to Twilio's reputation for customer service excellence.
Career Development at Periscope Data
At Periscope Data, Esther Disbot worked as Manager of Customer Solutions from 2018 to 2019 and as Senior Manager of Customer Solutions in 2019. Her responsibilities included leading customer support initiatives and enhancing user satisfaction through effective solutions and communication.
Educational Background
Esther Disbot earned a Bachelor of Science in Television/Radio-Audio Production from Ithaca College, where she also completed a Minor in Web Programming. Her education spanned from 2004 to 2008, providing her with a foundation in both technical and creative disciplines, which she has applied throughout her career.